Content Policy

Our Commitment

Snagg is a local marketplace and reviews platform for community listings, services, reviews, messages, profiles, and related content. This policy helps keep Snagg practical, lawful, and safer for users while supporting clear moderation decisions.

Snagg is an independent community platform and is not affiliated with any government agency, public authority, employer, school, contractor, organization, facility, or official representative unless explicitly stated by Snagg.

Snagg may remove, restrict, demote, disable, or moderate content and accounts when content creates legal, safety, privacy, fraud, abuse, or platform-integrity risk.

Strictly Prohibited

The following content may result in removal and may lead to account restriction or suspension:

• Illegal activity - content that promotes, requests, facilitates, or attempts to hide unlawful activity.
• Fraud, scams, and spam - fake listings, fake reviews, phishing, advance-fee fraud, deceptive payment requests, coordinated manipulation, or automated abuse.
• Harassment and threats - intimidation, stalking, sustained targeting, threats of harm, or abusive conduct toward other people.
• Doxing and personal information - posting private information such as home addresses, personal phone numbers, personal email addresses, credentials, identity details, or sensitive personal information of others without consent.
• Hate speech - content attacking or demeaning people based on protected or identity-based characteristics such as race, religion, gender, national origin, disability, sexual orientation, or similar characteristics.
• Impersonation - pretending to be another person, Snagg staff, a business, an authority, an organization, or an official representative.
• Sensitive access or security information - restricted facility or access information, security procedures, credentials, access details, sensitive operational or security details, official documents, or restricted documents.
• Adult sexual content or services - explicit sexual content, sexual services, exploitation, or content involving human trafficking.

Marketplace Restrictions

Listings and marketplace activity may not involve prohibited, restricted, unsafe, or high-risk goods or services, including:

• illegal goods or services;
• stolen goods;
• counterfeit goods;
• controlled substances, recreational drugs, drug paraphernalia, or prescription medications;
• fraudulent, official, or restricted documents;
• government property not authorized for sale;
• classified or restricted materials;
• export-controlled items or sanctioned goods or services;
• issued or restricted equipment not authorized for resale;
• weapons, firearms, ammunition, explosives, or fireworks;
• restricted self-defense items;
• hazardous materials;
• malicious software or surveillance tools intended for misuse;
• live animal sales, breeding, or animal-transfer activity;
• regulated food activity;
• fundraising, donation requests, raffles, or crowdfunding activity unless permitted by Snagg.

Marketplace Listing Rules

• Listings must be accurate, current, and posted in good faith.
• Items must be in your possession or otherwise yours to offer.
• Prices and terms must be clear and may not use bait-and-switch tactics.
• You may not list goods or services you cannot lawfully provide.
• You may not misrepresent item condition, ownership, authenticity, availability, or location.

Reviews

• Reviews must reflect a genuine experience.
• No fake reviews, whether positive or negative.
• No reviews used as retaliation, threats, harassment, or leverage in disputes.
• No coordinated review manipulation, review trading, or paid undisclosed reviews.
• No personal contact information, private details, or doxing in reviews.

Reporting

Use the Report button on a listing, review, message, profile, or other available surface to flag a possible violation. Reports involving scams, doxing, threats, harassment, illegal content, privacy violations, sensitive access or security information, or urgent safety risk may be prioritized.

Moderation systems and review processes are not perfect and may not be immediate. Snagg may use user reports, human review, automated tools, fraud signals, keyword filters, image review, and other safety systems to evaluate content.

Enforcement

Content violations may result in content removal, content restriction, listing demotion, listing expiration, review removal, message restriction, account limitation, account suspension, account termination, or referral to appropriate authorities where necessary or legally required.

Repeated, severe, deceptive, unsafe, or unlawful behavior may result in stronger enforcement. Snagg may temporarily hide or restrict content while it is reviewed.

Appeals

If you believe your content was removed or restricted in error, contact admin@gosnagg.com. Snagg may review appeals at its discretion, but moderation decisions may not always be reversible or appealable.